Need help with an order, product size, shipping, return, or payment question? Our customer support team is here to assist you.
Customer Support
If you have questions about our products or your order, please contact us using the information below.
| Company | XYRPHOS LIMITED |
|---|---|
| Store Name | aurevanis |
| [email protected] | |
| Address | APARTMENT 103 9 SOLLY STREET SHEFFIELD ENGLAND S1 4DF |
| Support Hours | Monday to Friday, 9:00 AM – 5:00 PM GMT |
Before Contacting Us
To help us respond faster, please include the following information when contacting customer support:
- Your full name
- Your order number
- The email address used to place the order
- A clear description of your question or issue
- Photos if your request is about a damaged, defective, or incorrect item
Shipping and Order Questions
We currently ship to the United States. Our standard shipping fee is USD $9.99 per order, and estimated delivery time is approximately 12–15 business days after shipment.
Response Time
We usually respond within 1–2 business days. During weekends, holidays, or high order volume periods, response times may be slightly longer.
Important: Please contact us before returning any item. Unauthorized returns may not be accepted.